Terms of service

Plain-English summary, which is not the agreement itself. We pick up your laundry in the evening, wash it, and bring it back. Nothing is charged until we weigh it. If we lose or ruin something, we pay you back, but only up to $250 for any one order — so do not send us anything irreplaceable. If we end up in a serious disagreement, we both give up the right to a jury and to class actions and settle it in arbitration instead, unless you opt out within 30 days, which costs you nothing and does not affect your service. The sections below are what actually governs. Please read them.

1. Who we are, and what you are agreeing to

Everlast Laundry is a wash, dry and fold pickup and delivery service operating in Henderson, Green Valley, Anthem and Seven Hills, Nevada. In these terms, "we", "us" and "Everlast" mean Everlast Laundry; "you" means the person booking the order.

These terms are a binding contract. You enter into it when you tick the box confirming you have read them and place an order, and it also applies whenever you use this website. We record which version of these terms you accepted and when. The version in force for your order is the one published at the moment you booked it; this one is version 2026-08-18.

You must be at least 18 years old and legally able to enter a contract. By booking you confirm that you are, and that the laundry you hand over is yours to hand over, or that you have permission from whoever owns it.

Sections 12, 13, 15 and 20 limit what we owe you and change how disputes are resolved. Read those in particular.

2. Service area and windows

We run one route each evening between 4:30 and 8:30pm, seven nights a week, inside the ZIP codes listed on the site, plus after-hours windows to 11pm for the fee stated at booking. You pick a one-hour window and we text a 30-minute ETA at 3:30pm on the day.

Windows are targets, not guarantees. Traffic, weather, mechanical trouble and route volume all move them. If we are going to miss your window we tell you before it closes, and if we cannot collect at all we do not charge you. A missed or late window is not a breach of this agreement, and the remedies in section 11 are the only ones available for one.

3. Pricing and how you are charged

Wash, dry and fold is $1.99 per pound with a $45 order minimum, or a flat $45 for a 13-gallon bag up to 22 lbs and $69 for a large bag up to 40 lbs. Pickup, delivery, sorting and folding are included. Every order carries a flat $2.50 service fee, shown on the booking screen before you confirm and itemised on your receipt. There is no fuel surcharge, no per-bag fee and no minimum-order fee.

Pickup windows between 4:30 and 8:30 PM are free. A window after 8:30 PM — 8:30–9:30, 9:30–10:30 or 10:00–11:00 — is $6.50, because the main route closes at 8:30 and a later pickup is a second trip rather than a stop on the existing run. The fee is for the trip, not the laundry; your per-pound and flat-bag prices do not change.

Nothing is charged when you book. We store your card with Stripe, weigh your order at the facility, then charge the exact amount and text you a receipt. Flat bags are charged at the flat price regardless of what the scale says, as long as the bag closes and is under the stated weight. Bags over the stated weight are billed at the per-pound rate. Add-ons are charged at the prices listed on the pricing page.

You are authorising a later charge. By booking, you authorise us to charge the payment method you saved for the final weighed amount of your order, plus any fees disclosed in these terms or at booking — the service fee, an after-hours window, a trip fee, biohazard handling. We charge once per order, after the weigh-in, and we send you an itemised receipt every time. If a charge fails, you remain responsible for the balance and we may pause service until it clears.

Prices can change. A change never applies to an order you have already booked.

4. Memberships and automatic renewal

Plans renew by themselves until you cancel. We want this to be impossible to miss, because a subscription that quietly keeps billing is the fastest way to lose someone's trust.

• You are charged the plan price on the day you sign up, and the same amount on the same date every month after that, automatically, on the card you saved.
• The plan prices are Every Other Week $59 a month, Fresh Weekly $99 a month, and Family Weekly $169 a month. You see the amount and the renewal date on the booking screen before you confirm, and again on every receipt.
• There is no minimum term and no cancellation fee. Cancel by emailing hello@everlastlaundrylv.com, replying to any receipt, or texting the number in the footer. One message is enough — we will not put you through a retention script.
• Cancel any time before your next billing date and you are not charged again. Your plan keeps working until the end of the month you already paid for.
• Included pounds are per calendar month and do not roll over. Pounds over your allowance are weighed and billed at your plan's overage rate.
• If we raise a plan price, we tell you by email at least 30 days beforehand and you can cancel before it takes effect.

5. Cancelling and rescheduling a pickup

Reschedule or cancel any pickup free until 3pm on the day of the pickup. After that, if the driver arrives and there is nothing to collect, we may charge a $15 trip fee.

6. Getting to your laundry

To collect and deliver we may need to come onto your property. By giving us an address, a gate code, a building entry code or access instructions, you confirm that you are allowed to give us that access and you permit us to use it for pickups and deliveries.

Unattended bags. If you ask us to collect from a porch, lobby, locker, front desk or anywhere else you are not personally present, that is your choice and your risk. We are not responsible for a bag that is stolen, rained on, or taken by someone else before our driver arrives, or after we deliver it to the spot you told us to use. Once we have set your order down at the agreed location, our responsibility for it ends.

Pets. Tell us at booking if there is an animal at the door and we will knock rather than walk in. You are responsible for keeping animals under control while our driver is at your property, and for any injury or damage an animal of yours causes.

Condition of the property. You are responsible for making the path to your door reasonably safe — lighting, steps, ice, obstructions. If our driver reasonably believes a property is unsafe, they will not enter it, and we will contact you instead.

7. Preparing your laundry

Please empty pockets, close zips, and tell us about anything delicate, hand-wash, or already stained. We wash on the settings you choose at booking; unless you tell us otherwise we use warm water and standard heat, with lights and darks separated.

Delicate-cycle and hang-dry items must arrive in their own bag, labelled. Hang-dry orders need your hangers in the bag; hang-dry garments are weighed hung and are not available on same-night Express, which needs the overnight. Items that arrive mixed into the general load are washed as a general load.

What you are telling us when you hand over a bag. That everything in it can be safely machine washed and machine dried unless you have told us otherwise in writing at booking; that nothing in it is listed in section 8; that you have removed everything from the pockets; and that no single item in the bag is worth more than $250 unless you told us about it first and we agreed in writing to take it.

8. What we cannot take

We cannot accept laundry soaked in blood, feces, vomit or urine, or items with mold, lice, bedbugs or other pests. This is not squeamishness — one contaminated bag takes the machines out of service for every other customer on the route and puts the driver at risk. You confirm at booking that your bags are clear of these. If a bag arrives contaminated we will either return it unwashed at the next delivery or, with your approval, process it separately for a $20 handling fee. Heavily matted pet hair is fine as long as you add pet hair removal so it does not go through a shared machine untreated.

9. What we are not responsible for

Washing is not risk-free, and some risks belong to the garment rather than to us. We are not responsible for:

• Damage caused by an item's own nature or care requirements — anything marked dry-clean only, leather, suede, fur, silk, wool that felts, sequins, beading, screen prints, wedding or formal attire.
• Ordinary results of normal laundering: shrinkage, stretching, colour loss, dye transfer from an item that was not colourfast, or fading.
• Damage from a defect, weakness, prior repair or prior wear that was already in the item when it reached us.
• Stains that do not come out. We treat what we can see, but we are a wash-and-fold service, not a restoration service, and no laundry removes every stain.
• Anything left in a pocket or hidden in a bag — cash, keys, phones, jewellery, hearing aids, medication, memory cards — and any damage that item causes to your laundry, to other customers' laundry, or to our machines.
• Items you did not declare that are worth more than $250, or items on the list in section 8.
• Loss or delay caused by anything in section 19.

10. High-value items

Please do not send us anything worth more than $250 without telling us first. If you want us to handle a high-value item, email us before you book and get our agreement in writing. If you send one without doing that, section 12 still caps what we can owe you, no matter what the item was worth.

11. If something goes wrong, and how to claim

Tell us and we will make it right. Practically, that means:

• Re-wash. If your laundry comes back wrong, tell us within 48 hours of delivery and we re-wash the affected load free.
• Loss or damage. Tell us within 48 hours of delivery, in writing, at hello@everlastlaundrylv.com. Describe the item, and send a photograph and whatever proof of value you have — a receipt, an order confirmation, a listing for the same item. We will ask you to keep the item until the claim is settled.
• Why the deadline is short. After a couple of days we genuinely cannot tell whether damage happened on our machines or in your home, and the load is long gone. A claim made after 48 hours is waived.
• What we pay. At our option: a free re-wash, a credit, a refund of what you paid for that order, or the item's value calculated under section 12.

These remedies are your only remedies for lost, damaged or unsatisfactory laundry.

12. The limit on what we can owe you

This section is the one that lets a small local service exist at all. Please read it.

Per item. If we lose or damage something, we pay the lower of ten times what it cost to clean that item, or the item's documented depreciated replacement value. Not its original price, and not what it would cost new.

Per order. Whatever the item, our total liability for any one order is capped at $250.

Overall. Our total liability to you for everything arising out of these terms or the service, added together, will never be more than the greater of $250 or the total amount you paid us in the six months before the event you are complaining about.

Kinds of loss we never cover. To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, for lost profits, lost income, lost data, or lost business, for the sentimental value of anything, or for the cost of substitute services — even if we were told those losses were possible.

These limits apply no matter how a claim is framed — contract, negligence, bailment, strict liability, misrepresentation or anything else — and they expressly include claims arising from our own ordinary negligence in handling your laundry. We are saying that plainly rather than burying it, because a limit like this is only fair if you actually saw it.

What these limits never cover. Nothing in this section limits our liability for gross negligence, willful or intentional misconduct, or fraud, or for death or personal injury caused by our negligence. Nothing in these terms waives any right you have under Nevada's data privacy and security law, which cannot be waived by agreement. Some jurisdictions do not allow some of these exclusions; where that is the case for you, that exclusion simply does not apply and the rest of this section still does.

You can buy a higher limit. The $250 cap is a default, not a take-it-or-leave-it. If you want to send something worth more, email us before you book, tell us the item and its value, and we will quote you a declared-value fee for that order. If we accept in writing, that declared value replaces the cap for that item. This is how we can charge $1.99 a pound and still cover the rare expensive thing — the alternative is charging everyone for insurance most people do not need.

13. No warranties

We provide the service with reasonable care and skill, and we stand behind the guarantee in section 11. Beyond that, the service and this website are provided "as is" and "as available", and to the fullest extent the law allows we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the service will be uninterrupted, that a pickup window will always be met, that every stain will come out, or that the website will be error-free.

14. Unclaimed laundry, and our lien

Nevada law gives anyone who washes clothing for a price a lien on that clothing for the unpaid account, and sets out exactly how it works. We follow it rather than inventing our own rule.

Nevada requires these two notices to be given, and here they are:

• "All articles cleaned, pressed, glazed, laundered, washed, altered or repaired which are not called for within 90 days will be sold to pay charges."
• "All articles stored by agreement, where charges have not been paid for 12 months, will be sold to pay charges."

In practice: if we cannot deliver your order and cannot reach you at the phone number or email you gave us, we hold your laundry. If the account for that work stays unpaid for 90 days or more, or storage charges by agreement stay unpaid for 12 months or more, we may sell the items at public or private sale to cover what is owed — but only after giving you 30 days' written notice stating the amount due and telling you that paying it within those 30 days gets your laundry back. Anything left over after the charges and the costs of sale is yours. You still owe the charges for the order either way.

We would much rather just deliver your laundry. Keeping your phone number and email current is the whole of what we need from you.

15. Your side of the deal

You agree to cover us — meaning Everlast Laundry, its owners, employees and drivers — against any claim, loss, liability, fine, or reasonable legal cost that arises from: laundry you sent us that section 8 says we cannot take; an item you failed to declare under section 10; anything you left in a pocket; injury or damage caused by an animal or a condition at your property; access instructions you were not entitled to give; or your breach of these terms. We will tell you promptly about any such claim and let you take part in defending it.

16. Texts and emails

Order messages. If you tick the box at booking, you give your express written consent for Everlast Laundry to send you text messages about your order — pickup window, driver ETA, delivery and receipt — at the mobile number you gave us, including messages sent using an automatic telephone dialing system. Consent is not a condition of buying anything from us. If you do not want texts, leave the box unticked and we will email you instead; your order is unaffected.

Message frequency varies by how often you order. Message and data rates may apply. Reply STOP to any message to stop them, or HELP for help. Carriers are not liable for delayed or undelivered messages.

You can withdraw consent any way you like. Reply STOP, email us, or tell the driver. We will act on it within 10 business days at the very outside, and in practice the same day. We will send one final message confirming that you are unsubscribed, and nothing after that.

Marketing messages are separate. We will not send you promotional texts unless you separately opt in to those, and you can stop them the same way without affecting your order messages.

We will always email you a receipt and anything we are required to send you, because those are records of your transaction rather than marketing.

17. Promotions, credits and referrals

Introductory offers, discount codes, credits and referral rewards are for personal, one-per-household use unless we say otherwise. They have no cash value, cannot be combined unless we say so, and cannot be applied to an order that has already been placed. We can change or withdraw an offer at any time, and we can cancel a discount, credit or referral reward that was obtained by duplicate accounts, false information or anything else we reasonably consider abuse.

18. Photographs

We sometimes photograph laundry, bags or stains for quality control, driver notes and claim records. We will not publish a photograph that identifies you, your home or your possessions in marketing without asking you first.

19. Things outside our control

We are not liable for failing or delaying our service because of something beyond our reasonable control: severe weather, flooding, fire, power or water failure, machine breakdown, supply shortages, traffic incidents, labour disruption, civil unrest, government action, epidemic, or failure of a payment, telecoms or hosting provider. If one of these events prevents us from delivering your laundry, we will get it back to you as soon as we reasonably can and will not charge you for a service we did not perform.

20. How disputes get resolved

Talk to us first. Almost everything is fixable by email. Before starting any formal proceeding, send a written description of the problem and what you want to hello@everlastlaundrylv.com and give us 30 days to sort it out. Most claims never get past this step.

Binding individual arbitration. If we cannot resolve it, you and Everlast Laundry each agree that any dispute arising out of or relating to these terms, the service, or our relationship will be settled by final and binding arbitration rather than in court, before a single arbitrator administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be held in Clark County, Nevada, or — at your choice — by telephone, by video, or on documents only. The arbitrator can award the same individual relief a court could. Judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this section.

Who pays. We will pay all AAA filing, administration and arbitrator fees for any claim of $10,000 or less, except that you pay the portion of the filing fee equal to what it would cost to file the same claim in small claims court. Each side pays its own lawyers unless the arbitrator decides otherwise under applicable law.

No class actions. You and Everlast Laundry both agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding. You and Everlast Laundry are both giving up the right to a jury trial and the right to participate in a class action. If this paragraph is found unenforceable as to a particular claim or request for relief, then that claim or request is severed out and heard in court, and the rest of this section still governs everything else.

Small claims stays open. Either of us can still bring an individual claim in small claims court in Clark County, Nevada, if it qualifies, instead of arbitrating. Either of us can also go to court for an injunction to protect intellectual property.

How to opt out, at no cost to you. You are not required to agree to arbitration. Email hello@everlastlaundrylv.com with the subject line "Arbitration Opt-Out" within 30 days of your first order, including your name and the address on the order. That is all it takes. Opting out has no effect on your service, your prices, or anything else in this agreement — the rest of these terms still apply, and disputes go to the courts named in section 22 instead. If you opt out, we are bound by your choice too.

Changes. If we change this section, the change does not apply to a dispute we already knew about.

21. Time limit on bringing a claim

Any claim arising out of these terms or the service must be started within one year after it arose, or it is permanently barred, except where Nevada law does not allow a shortened period — in which case the shortest period the law does allow applies.

22. Governing law and where disputes are heard

These terms and any dispute under them are governed by the laws of the State of Nevada, without regard to its conflict-of-law rules. For anything not going to arbitration under section 20 — because it is a small claims matter, because the class-action paragraph was severed, or because you opted out — you and we agree to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada.

23. The rest of it

• If a part fails, the rest holds. If any provision of these terms is held invalid or unenforceable, it is limited or removed to the minimum extent necessary and everything else stays in full force.
• The whole agreement. These terms, plus the prices, options and disclosures shown on the booking screen, are the entire agreement between us about the service, and replace anything said beforehand.
• Not enforcing something once is not giving it up. If we do not enforce a right on one occasion, we have not waived it.
• Assignment. You may not transfer your rights under these terms without our written consent. We may transfer ours to a successor if the business is sold or reorganised, and your terms travel with you.
• No third parties. Nobody other than you and Everlast Laundry has rights under this agreement.
• Survival. Sections 9 through 23 survive after your order is complete or your plan is cancelled.
• Headings and summaries — including the summary at the top of this page — are for reading convenience and are not part of the agreement.

24. Changes to these terms

We may update these terms. When we do, the date and version at the top of this page change. The version that governs your order is the one published when you placed it — a later change never reaches backwards. If a change is material and you have an active membership, we will tell you by email before it takes effect so you can cancel if you would rather not accept it. Continuing to use the service after a change means you accept the new version.

25. Contact

Everlast Laundry — Henderson, Nevada
hello@everlastlaundrylv.com, or text the number in the footer.